The fine print, plainly.

Privacy Policy

Compliant with the Australian Privacy Principles (APPs) · Updated 28 January 2026

1. Commitment to Privacy

Flow Core is operated by MR Labs Pty Ltd ("we," "us," or "our"). We provide business consulting and technical automation through the Flow Core platform. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect data provided directly by you during consulting engagements and automation implementations, including:

• Contact Data: Name, email address, phone number, and business details.
• Consulting Data: Internal process documentation, login credentials, and operational data shared during discovery sessions.
• Communication Data: Transcripts, recordings, and logs from AI-driven interactions generated via Flow Core.

3. Use of Information

Data is used to provide expert consulting advice, design and maintain automated workflows, and facilitate communications between you and your customers. We also use data to refine our Background IP and internal AI prompt methodologies.

4. Cookies & Tracking

Our website and platform use cookies to improve user experience, analyse traffic, and personalise content. You can control cookie preferences through your browser settings.

5. Data Security

We employ industry-standard security measures, including encryption and access controls, to protect your personal information. While we strive to protect your data, no method of transmission over the Internet is 100% secure.

6. Third-Party Disclosures & Overseas Data

To deliver our suite of solutions, we share data with specific categories of sub-processors:

• CRM Platforms: For hosting business databases and automated workflows.
• AI & Voice Providers: For processing text, synthesis, and voice intelligence.
• Communication Carriers: For routing SMS and voice calls.

Our service infrastructure operates primarily in the United States. Usage of our services constitutes consent for overseas disclosure under APP 8.

7. AI Ethics & Security

We prioritise providers that do not utilise proprietary business data to train public AI models. Voice interactions processed via Flow Core may be recorded for transcription and quality assurance.

8. Your Rights

You have the right to access and correct the personal information we hold about you. Please contact us to request access or correction of your data.

Terms of Service

Governing advisory and platform services · Updated 28 January 2026

1. Service Capacities

Services are provided by MR Labs Pty Ltd in two capacities: (a) advisory and consulting regarding business strategy, and (b) platform access via Flow Core. Your engagement may include one or both roles.

2. Professional Reliance

While we provide expert advice, the final decision to implement any strategy remains with the Client. We are not liable for business outcomes resulting from the Client's adoption of our recommendations or automated paths.

3. User Obligations & Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to use the services in compliance with all applicable laws and regulations.

4. Acceptable Use Policy

You agree not to use the platform to transmit any unlawful, harassing, libellous, abusive, threatening, harmful, or otherwise objectionable material. Spamming or violation of carrier regulations is strictly prohibited.

5. AI Performance & Accuracy

The Flow Core platform utilises non-deterministic AI. The Client acknowledges that AI may produce errors or "hallucinations." It is the Client's strict responsibility to monitor and audit all AI-generated outputs. We are not liable for damages caused by incorrect AI responses.

6. Intellectual Property Rights

• Project IP: Upon full payment, the Client owns unique business data and brand-specific content.
• Background IP: MR Labs Pty Ltd retains ownership of all underlying logic, pre-built templates, and prompt engineering methodologies that power the Flow Core ecosystem.

7. Fees & Rebilling

Consulting fees are billed per engagement. Platform usage (telephony and AI processing) is billed via recurring subscription and usage-based rebilling with a markup. Failure to maintain payment will result in service suspension.

8. Indemnification

You agree to indemnify and hold harmless MR Labs Pty Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the services or violation of these Terms.

9. Limitation of Liability

To the extent permitted by Australian Consumer Law, our total liability is limited to the fees paid in the 6 months preceding a claim. We are not liable for consequential loss, platform downtime, or third-party provider failures.

10. Termination

We reserve the right to suspend or terminate your access to the services at any time for violation of these Terms or non-payment of fees.

11. Severability & Amendments

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. We reserve the right to amend these Terms at any time by posting the updated version on our website.

12. Governing Law

These terms are governed by the laws of Victoria, Australia. Disputes are subject to the exclusive jurisdiction of the courts in Melbourne.